The guys at FeedBurner are good
I was already impressed with FeedBurner before yesterday. I publish my rss feed through FeedBurner and I use some of their other tools for my feed, and I like their website a lot. They have good information and they present it in a fun, lighthearted way, but it’s got good, raw stats.
I also read Brad Feld’s blog, Brad is an investor in FeedBurner. And, not only is he an investor, he’s also a user. 
Yesterday, I noticed that I could see Brad’s favicon in his feed inside of Bloglines, and I wanted mine to do the same. I thought it was some service that FeedBurner offered, so I emailed Brad and asked him about it. About 30 seconds after I emailed him, I realized it was actually a service that Bloglines offered, which I promptly setup.
The next morning I saw a response from Brad that he cc’ed to Dick (the CEO) at FeedBurner. Dick wasn’t sure of the answer, so he forwarded the message to Matt (the CDO). A few hours later, I had my answer after including two of the top executives of the company and one of the investors. Thats awesome. And not only did I get an answer, but it wasn’t some PR bullshit, the tone of the emails was the same that you would get from an acquaintance, not a CEO. I love how the attitude of their website clearly resonates through the entire organization, it’s not just a facade they’ve put up on the web. Thanks guys!
